What is ITIL? | ARIS BPM Community
ITIL is a public framework that describes Best Practice in IT service management. It provides a framework for the governance of IT, the ‘service wrap’, and focuses on the continual measurement and improvement of the quality of IT service delivered, from both a business and a customer perspective.
A general article in the IT Infrastructure Library (ITIL) in particular mention is made of ITIL V3. This leads onto further discussions regarding the use of ITIL with the ARIS toolset
Posted 3 months ago
by Gary
