Business Process Outsourcing Mistakes / IT Outsourcing Magazine
Business Process Outsourcing Mistakes
Business Process Outsourcing (BPO) is a very popular trend nowadays. Unfortunately, most companies understand its meaning only one-sidedly, dooming themselves to underperformance in comparison with “fully-optimized” competitors. So lets delinate the full picture of BPO, discuss the correct approach to it and demonstrate some common mistakes in BPO. In general let’s first discuss business process as such, does not matter if it outsourced or internal.
First of all, it is important to understand that every modern business contains not just one process, but rather a complex of processes, some being the mainstream and others supporting them.
10 mistakes that companies doing BPO make. Some of these are excellent ('New process and old process co-exist together') but all are worth reading
